eCommerce Fulfillment Specialist

Greater Charlotte Area, NC

About the Role:

We're looking for an eCommerce Fulfillment Specialist to support our commerce and fulfillment operations teams at our 3PL facility in Harrisburg, North Carolina. The position requires experience in warehouse operations & direct to consumer fulfillment. This role requires familiarity working with Excel and strong communication skills with the ability to facilitate program execution between multiple teams. 

What You’ll Be Doing:

  • Support 3PL’s day-to-day commerce fulfillment operations.
  • Ensure consistency of all operational processes: order fulfillment, quality control
  • Support productivity and process improvement initiatives at the 3PL.
  • Ensure SLAs are met; identify deviations and risks.
  • Provide input back to BFA merch team on best practices for program communication and launches
  • Provide recommendations and/or instruction to the 3PL and commerce team on how to resolve operational issues. 
  • Act as the primary point of contact between the 3PL and BFA’s teams.

What We’re Looking For:

  • Bachelor’s degree
  • Minimum 2-3 years of experience in or exposure to warehousing operations and direct to consumer fulfillment
  • Experience working with warehousing/fulfillment 3PLs and/or other suppliers
  • Understanding of technology, especially WMS systems and other warehouse/order management applications.
  • Familiarity with Excel and experience completing basic analytics.
  • Excellent interpersonal skills, including relationship building and collaboration.
  • Good problem solving and communication skills
  • Ability to manage time effectively, set priorities, and meet deadlines.
  • Detail oriented.
  • Flexible demeanor and ability to work in a fast-paced environment.
  • Worked in an entrepreneurial environment.

What We Offer:

  • Competitive salary & equity grants
  • Medical, dental & vision insurance
  • Annual bonus program\*
  • Paid time off & work from home flexibility
  • Free Glam Bag Plus subscription
  • Learning & development programs 


BFA Industries inspires everyone to express themselves, making beauty more accessible to all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression. We’re home to beauty subscription brands IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments. Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done. 

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

Please click here to our CCPA notice.

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