Director of Operations, Strategic Initiatives & Planning

San Mateo
Pembroke Pines, FL

About the Role:

We are looking for a strong leader to drive operational execution of strategic initiatives and new program launches at Beauty For All Industries (BFA).  These initiatives will span across the four current BFA businesses - IPSY, BoxyCharm, Refreshments (personal care subscription), and Made By Collective (portfolio of owned brands) - and forthcoming launches.  You will be a key member of the leadership team driving BFA to its next stage of growth.  To excel in this role, this Director will lean on supply chain understanding, detailed process execution and project management, and strong collaboration skills across the Operations team, other shared service teams (e.g., Product & Engineering), as well as the four business units.  This role makes innovation come to life and given the fast pace of innovation at BFA, this role requires an entrepreneurial mindset as well as structured execution to accelerate implementation and business outcomes.  Experience in consulting will be helpful as you will have to simultaneously manage strategy and execution.  If you love building relationships and cross-functional partnerships, making sense of ambiguity, and bringing new experiences to life -- we want to hear from you!  

This role reports to the SVP of Operations.

What You’ll Be Doing:

  • Leading the launch of new BFA initiatives and programs (e.g., new subscriptions programs) across Operations, including supply chain, payments, and personalization operations
  • Building a team to support strategic initiatives and new programs
  • Developing and implementing Operations capabilities that allow us to innovate fast and scale new programs and initiatives
  • Designing, managing, and improving key metrics that drive new programs to deliver on business objectives.
  • Collaborating across all business units and functional teams at BFA to bring new ideas to market.  Serving as the key Operations partner to the leads of each business unit
  • Delighting the community by continuously improving on the member experience

What We’re Looking For:

  • 10 - 15 years of progressive experience in supply chain, consulting, and/or business development
  • Working knowledge of supply chain processes (inbound logistics, outbound shipping, warehousing/fulfillment operations)
  • Experience working in highly collaborative roles; maintains a great sense of ownership and accountability even in highly collaborative environments
  • Creative, solution-oriented thinker especially in navigating ambiguity or green-field opportunities
  • Proven track record of delivering business results. Understands connection between planning, action, and impact
  • Outstanding organizational and time-management skills
  • Proven ability to work within a fast-paced, dynamic environment
  • Strong advisory, negotiation, and influencing skills

Bonus if You Have:

  • Experience in online subscription boxes
  • Exposure to relevant industry verticals (beauty, personal care, apparel)

What We Offer:

  • Competitive salary & equity grants
  • Medical, dental & vision insurance
  • Annual bonus program
  • Paid time off & work from home flexibility
  • Free Glam Bag Plus subscription
  • Learning & development programs 


BFA Industries inspires everyone to express themselves, making beauty more accessible to all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression. We’re home to beauty subscription brands IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments. Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done. 

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

Please click here to our CCPA notice.
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